Everything You Need To Know About Gopuff

Everything You Need To Know About Gopuff

Business 7 Mins Read
published on: 18 April 2023 last updated on: 30 September 2023

We are at the phase where people love to go digital, whether they want regular convenience goods or they want to watch movies. Digital is the way. While digital content is available everywhere, goods still need to be delivered to the people who need them.

Thanks to different delivery apps coming out every year, the delivery process is made easy. GoPuff is among one them. Whether you want some late-night snacks or last-minute stationary items before the exam, they will appear at your door within a few minutes/ an hour.

This delivery app is all about making your life easier with your regular convenience shopping. So if you are curious about them, go through this article below to learn more.

What Is Gopuff?  

What Is Gopuff

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GoPuff offers its services in the US and in the UK as a consumer goods and food delivery service company. They allow you to shop for essentials, groceries, food, alcohol, and more within seconds, and they reach your doorsteps within a few minutes. If you are looking for someone like them, there are more and more options to consider.

They are a go-instant eCommerce platform where you can instantly order things and get them delivered. Some of the common products include – medicine,  office supplies, pet care, baby products, beauty & wellness items, food and drinks, local brands, and more.

They have been making quite the buzz both in the US and in the UK.

How Did GoPuff Start?  

How Did GoPuff Start

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The headquarters of the Gopuff platform is situated in Philadelphia, Pennsylvania. It was only limited to the areas of Philadelphia before coming to the other major places like  Boston, Atlanta, Phoenix, and Seattle.

In 2016, GoPuff received $8 million in funding which helped it amass $750 million by the end of 2019. Thanks to its rapid growth, it acquired a UK-based food and beverage delivery service named Fancy in 2021.

Later that year, GoPuff partnered with the popular food app Uber Eats to sell food through their network. This was not the end of their journey. GoPuff has also acquired the popular alcohol chain Liquor Barn.

The company started with Yakir Gola, and Rafael Ilishayev founded Gopuff when they were Drexel University students. The business started as an on-demand service for Hookah Delivery. But the service quickly spread, and they started selling convenience items in the Philadelphia region.

This helped Ilishayev  and Gola receive recognition from Forbes. By the end of 2021, the company will become a $15 billion worth industry in goods and retail business.

What Products Do Gopuff Sell?  

What Products Do Gopuff Sell

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You can order almost all the different types of convenience items you want, and Gopuff will sell them to you within an instant. There are more than 3000 popular and local brand items you can order and purchase from GoPuff.  For example, you can buy personal care, cleaning supplies, groceries, food, alcohol,  groceries, and many more items on GoPuff.

But if you want me to specifically mention the names of some of the most popular items, then GoPuff is known for selling – ice cream, toilet paper, baby wipes, energy eggs, drinks, and cat food.

So, their inventory usually boils down to anything you can think about in the goods and retail store industry.

Can I Buy Alcohol At Gopuff?   

Can I Buy Alcohol At Gopuff

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Yes, you can buy alcohol from Gopuff. You can buy all types of alcohol from Gopuff; for example  –  hard seltzer, beer, wine, and hard liquor. But, if you want to buy alcohol at GoPuff, you need to be at least 21 years old or older. Also, they may want to check your ID before selling the alcohol to you.

Where Is Gopuff Delivery Available?   

Where Is Gopuff Delivery Available

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You can avail of delivery of different convenient items, foods, and more on Gopuff in 500 cities in the US. They are also quickly expanding their services in different other areas in the US.

Here is a list of some of the major cities where you can expect delivery from GoPuff –

  • Philadelphia
  • Miami
  • San Antonio
  • Phoenix
  • Seattle
  • Atlanta
  • Chicago
  • Austin

It would be better to download the app and check the websites to find out the places where GoPuff is available for delivery.

GoPUff Delivery Time  

GoPUff Delivery Time

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GoPuff is a market that is available 24/7, and their services are not limited to a certain time frame. If you want to order something late at night and get it delivered to your door, GoPuff will be at your door within a few minutes. All you have to do is wait for a few minutes.

But, even if they are not offering a 24/7 delivery service, you can get products delivered almost very late at night. Thankfully, your midnight cravings won’t have to wait till the next morning.

How To Order At Gopuff?  

How To Order At Gopuff

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It is pretty simple. You can order at Gopuff by only following a few steps.  

  1. First, you have to go to their website or app.
  2. Now search for the product you want to order.
  3. Place your order and wait for delivery.
  4. The driver picks up your product and drops it at your doorstep.

But before you order anything, you need to create an account at Gopuff and fill out all the necessary information there. Also, when adding your items to the cart, ensure that the minimum amount of products added is above  $12.95 before checkout.

Then you need to enter the payment information and ensure the delivery address you have put there is correct. Once all of those steps are taken care of, GoPuff will process your order and work towards delivering your order.

You also have the option to tip the delivery driver. For the tip, you can resort to both card or cash as your mode of transaction. You can also add a tip when checking out your orders.

GoPuff Customer Reviews

While we can inform you about every nook and crook of the delivery service, there is one area where we will lack. The delivery service works for the customers; hence, we cannot speak on behalf of the customers who have experienced their services.

While we have our experiences with their services, it would be unfair to take accountability for the rest of the customers who have availed their services. Let us now go through some of the customer reviews and see what they have to say.

“I use Go Puff several times per week as I often can’t get out due to work commitments.

They are very good, and I’m impressed.

The drivers are always so polite and respectful. Thank you all so much for your service!”

“Go Puff has been so on point, No wrong address deliveries, no late deliveries. They have provided what other insta services won’t, especially good customers.

Love you guys. PLEASE continue to be the best delivery, with excellent customer service, for what your customers want.”

“I’ve had nothing but exceptional service from this company. Have ordered many times. Lots of discounts, discount options, product choices, sales, very quick delivery, prompt issue solutions, etc.”

However, digging through the reviews has made me rather disappointed. With over 74% of customers that have voted 1 star to the app, it sounds quite the opposite of the big claims that the company has made.

Here are some of the negative comments that the customers have left behind.

“Smashed bottle in bag ruined everything I advise people to avoid this gopuff what happens with your money goes up in smoke very unprofessional customer service is totally robbers they can jog on offering me £2.75p refund after spending £4800 with them hello deliveroo I’m coming your way.”

“This is a follow-up to my previous post.

I would give them negative stars.

Their website cannot process a new debit card. Their pathetic customer service reps told me what they couldn’t do. They said the problem was with my card, which it isn’t, b/c it works everywhere else.

I deleted my account.”

“Avoid this company like the plague! Recently ordered an item that didn’t turn up and they refused to take responsibility and offered no refund or redelivery. This is in breach of the consumer rights act 2015. Don’t use this company, they will steal from you.”

If you want to learn more about the reviews of the company, you may visit TrustPilot for some of their most authentic and verified customer reviews.

Final Words  

GoPuff is one of the best delivery platforms when it comes to delivering products at the last minute or during any hour of the day. You can buy different items as mentioned in this article and get them delivered to your doorstep anytime you want.

I hope that this article was helpful to you. If you want any further information, you can reach out to us by commenting below. Thanks for reading this article with patience.

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Shahnawaz is a passionate and professional Content writer. He loves to read, write, draw and share his knowledge in different niches like Technology, Cryptocurrency, Travel,Social Media, Social Media Marketing, and Healthcare.

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